"Our entire company had an assignment to read "The Client Retention Matrix" ...(Customer Service, Sales, our developers, everyone). I'll start by saying it was a great read/listen! The themes allowed us to think differently about how we should grow business from our existing customers, strategize about onboarding new clients, and the biggest takeaway are the ideas of how to have those new/existing clients help grow our sales by referring new people for us to prospect. Referrals aren't new to us, but the magic of this exercise is now we can intentionally turn clients into lead generating machines for us! I'm excited to see how we use the tools we learned.

I also purchased and read Chris' book, "Conversations Made Easy" - If you've had challenges qualifying/disqualifying prospects, and moving them down your sales process to purchasing, I would recommend!"

"Over the years Chris has helped me pave the path in the direction I’ve always wanted to be in. If you have bought anything to help better your business and communication skill at any time in your career and at any level; throw it all away and get these 2 books. This book especially is a must have tool to retain the clients you have and continue paving your path to the goals you’ve set and always dreamt about reaching."